Shipping policy

Shipments

_______________________ will ship your order under the established time conditions, the cost will depend on the destination and will be included in the purchase.

DELIVERY TIMES

Delivery will be made at the address indicated at the time of check-out to any responsible and elderly person who is at home at the time of delivery, for which the signature of the transporter guide will suffice. Includes for residential units or buildings with porter service, reception and signature of the doorman.

The delivery time will start counting from the confirmation of the payment, it will be sent through a message to your email. For credit and debit card payments, our PayU payment processor must approve the transaction in accordance with data analysis, which may take up to one business day.

- If your purchase is confirmed before 3 p.m. Monday through Friday, the first business day is the day you make the purchase and from that day you will start counting the delivery time.

- If your purchase is confirmed after 3 p.m., the delivery time will start counting from the next business day of confirmation of your purchase.

- If you make a purchase on a Saturday, Sunday or public holiday, the delivery time will start counting from the next business day of confirmation of your purchase.

If at the time of receipt of your order any new notes in the packaging or status of the same, it must be recorded in the observations field of the transport guide.

Deliveries cannot be made at an exact time and in case there is no one at home, the transporter will make up to two additional delivery attempts. In case of not being able to make the delivery, the product will be returned to our winery and we will contact you to arrange a new shipment.